USA Today: High fees, short tempers: What happened to respect in travel? (reblog)

“Respect is a hot topic in travel again. First Uber and then Frontier Airlines started soliciting tips from passengers. A tip is a gesture of respect – an acknowledgment that the customer is happy with the service.

But for travel experts, soliciting a tip is a mile marker in the race to the bottom. Airlines and other travel companies have cut services to such an extent that customers no longer feel respected. They say it’s insulting for companies to ask for a gratuity when they’ve reduced service to the point where it’s almost unrecognizable from a few years ago.”

Read the full article via USA Today’s Article: High fees, short tempers: What happened to respect in travel?

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