Holiday travel is an absolute disaster right now with flights delayed and canceled across the entire country and some people aren’t taking it well including this woman who absolutely loses her mind while screaming at airline employees.
While we don’t have many details, it appears a female traveler was caught up in the flight delay chaos that has been sweeping across the country thanks to the polar vortex snowstorms. A video was shared on various social media platforms that shows a woman in the Austin International Airport screaming at airline staff about what seems to be her checked luggage.
We can surmise that her original flight may have been delayed which would (we gather) cause her to miss her connecting flight. In what is a reasonable request, we think the woman was attempting to get her checked luggage back so she could make other plans – again details are sparse here (we welcome any witnesses to reach out directly to us with more information).
Another video of the event was also submitted to Reddit from a different angle:
If our theory about checking luggage is correct you can chalk this up to the very long list of reasons (like 1.3 trillion at this point) to never check a bag. This author’s own son was caught up in the flight chaos yesterday as well and he made the (very) rookie mistake of checking his bag. After a 3+ hour delay on the tarmac he made his final destination while his bag decided to visit Denver instead. Should have listened to dad…
Merry Christmas Eve, y’all. Just relax out there. It sucks to be traveling today…don’t freakout. It won’t help. And if you, make sure you ask someone to record it at least.
Typical Austin liberal Karen
Prototype Texas Regressive Conservative Karen, actually. I know her. LOL.
Whoa! She rivals my 3 year old grandson in the temper tantrum department. She screams, she stomps her feet, she pushes. If she is married, I pity her poor soul of a husband.
I do not at all understand the silly opinions I hear calling this woman a “typical liberal Karen” or the even sillier “temper tantrum” comment. Of COURSE she went overboard. And it almost certainlty was not the fault of THESE employees. Accent on THESE. It WAS the fault of airline employees. Other airlines had minor disruptions. Southwest had a full on meltdown. Suggesting that representatives of this airline – people who make their living being a cog in that incredibly inept machine – should for some reason be exempt from the anger and frustration caused by THAT machine is just insanity. In my opinion, anyway.
I totally agree that employees in any kind of public service job take a lot of flak for things that just are out of their control. But the bottom line is, that IS the job that they signed up for and if their employer keeps making shitty public relations decisions and policies and they don’t do whatever they can to make their employers straighten out, they’re just passing the buck and deciding that it’s not their problem even though they make a living doing the bidding of jerks.
And, not for nothing, I flew from New England down to Florida a couple years ago. Somehow, the airline managed to “lose” my very clearly marked guitar. It was a very expensive guitar. I raised hell. They apologized profusely and explained that it had been put on a flight to Dallas by mistake and promised to retrieve it and get it to me. I did a final sweep of their unclaimed luggage area before I left and found the guitar hidden away and stuffed behind all the other stuff in that room – obviously waiting to be picked up by whatever EMPLOYEE put it there.
The employees are sometimes far from blameless for screwups. And, bottom line, they ARE part of the airline. If they don’t like being held accountable for airline screwups, they should either start holding their employer responsible – or they should find another job.
I agree with you wholeheartedly, Steve. And look:
USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.
9:06 PM · Dec 26, 2022
Her “tantrum” got the attention of the United States Dept. of Transportation. She has every right to be upset. If more people acted like her, the airlines would’ve shaped up long ago knowing customers will not take this incompetent, pretty serious crap. But most people sadly sit with their tails between their legs like dullard gimps and then have the nerve to round of applause the airline kicking her out, when they delayed her flight AND lost her baggage!!!
Sad and disturbing to watch but can relate to her frustration after this week @ Southwest
Nothing is worth getting that upset over
If only it was the ceo she was letting her steam off at.Most frontlines don’t deserve this behavior
Southwest has hit its lowest point in history and I do hope they redeem themselves but I’m uncertain now of their future
The brand is deeply damaged in my eyes far beyond flight cancelations.I will avoid them going forward at all costs
I need to know if she got her stuff…period…