An unusual story has emerged that alleges a Southwest Airlines gate agent attempted to deny boarding to a mother and her child because her baby was crying.
A flight with a crying baby can be an extremely frustrating experience for everyone involved and certainly for the mother who is usually embarrassed and exhausted. However, crying babies on planes is simply one of the many things that travelers occasionally have to face while traveling and for most people, it’s not the end of the world. A minor annoyance perhaps.
Sure, in some cases the situation can turn hostile as it did recently on another flight where an adult lost his mind and started throwing a tantrum after a baby cried for 30 minutes straight. In most cases, though, passengers tend to roll with it.
In a recent story that has emerged out of Dallas one traveler claims a Southwest Airlines gate agent attempted to deny boarding to a mother and her baby because the baby was crying.
In a post to the /Southwest subreddit, a traveler with the handle /ccagan described what he witnessed during the boarding process when an employee allegedly became aggressive with the mother and referenced a nonexistent policy.
Fortunately, at least according to the poster, the poster intervened and let the mother know that no such policy exists and that a crying baby is not a reason to deny boarding. The person also approached the desk in an attempt to intervene.
After some research, the poster determined that the agent in question was actually a supervisor for the airline.
Rude, intimidating customer service agent at Dallas Love – Involved a mother and a crying baby
by u/ccagan in SouthwestAirlines
Comments on the subreddit generally include a good deal of support for the actions of the poster and a fair amount of derision for the airline. If true, the airline certainly has some explaining to do and perhaps some coaching for the supervisor in question.
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